Use this article when in-app troubleshooting did not fix your problem and you need to reach the Red Tent team—or when you are not sure whether to email support or use crisis resources. Contact Support in Settings is for app questions, not urgent mental-health support.
When you need this article
- You tried the troubleshooting articles below and the problem continues.
- You have a bug report, account question, or feedback about the app itself.
- You need help finding where to email the team from inside Red Tent.
- You are in crisis or need immediate support—that is not an app-support email; use the pink callout above.
Try troubleshooting first
Most common issues are covered in the Troubleshooting & Support category. Work through the article that matches your symptom before you email—support replies faster when you can name what you already tried.
- Syncing data... stuck on launch — see Syncing data on launch.
- iCloud unavailable, sign-in failure alerts, or forced sign-out — see iCloud or Apple ID errors.
- Logs or cycles look empty after sign-in — see Data not showing or missing.
- Report or PDF export fails — see Report or PDF will not generate.
- Safety Plan, Education, Research, or App help will not load — see Safety Plan or resource will not load.
Contact Support in Settings
Red Tent does not have a separate Support tab. Open Settings from the gear icon on Home, scroll to the Support & Info section, and tap Contact Support.
Privacy, legal, or account questions
- Legal & Privacy in the same Support & Info section opens Terms, Privacy Policy, and Community Guidelines for reading—not a support ticket form.
- For data-rights or privacy requests, include Your Compliance ID from Legal & Privacy when you email—see Privacy and legal for where to find it.
- Account sign-out, delete account, and research sharing are separate Settings flows—see Your account and Privacy and legal rather than repeating those steps here.
What to include in your email
- A short summary of the problem and when it started.
- The troubleshooting article you followed and what changed—or did not change—after each step.
- Your app version from the Version row in Support & Info (for example 1.0 (123)).
- Device model and iOS version if the issue involves sync, sign-in, or export.
- Screenshots only if they help explain a visible error—avoid sharing health log details you do not want in email.
If you still need help
After you send email, allow time for a reply during business hours. If the issue is urgent for your safety, use Crisis hotline—not Contact Support.