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Crisis hotline

3 min read

Use Hotline on the Resources screen when you need urgent mental-health support through Red Tent. This article covers where that button lives, what the app dials by device region, and what happens when no regional number is configured—not how to browse App help articles or email support.

🔒If you are in immediate danger, contact local emergency services now. Hotline on Resources is for crisis support through your phone dialer—it is not a chat with Red Tent staff and not the Contact Support email in Settings.

What Hotline does in Red Tent

Hotline is a crisis shortcut on the Resources screen. Tapping it opens your phone dialer with a regional suicide-and-crisis number configured in the app. Hotline use stays on your device and is not sent to Red Tent servers.

  • Hotline is not App help under Resources → App—that section is for how-to articles like this one.
  • Hotline is not Contact Support in Settings—that opens email to the Red Tent team for app questions.

Tap Hotline on the Resources screen

New to Resources? See Resources tab overview for the bottom-tab path and sub-tabs first.

In the app

Open Red Tent PMDD to see the live screen walkthrough for this step.

Download the app
01
Resources
Tap Resources in the bottom tab bar to open the Resources screen.
02
Hotline
On the row under the Resources title—alongside Education, Research, Toolkit, and App—tap Hotline on the right. The button stays in the same place on every Resources sub-tab.
03
Phone dialer
When your device region has a configured crisis number and your phone can place calls, iOS opens the dialer with that number ready to call.

United States and Canada

Red Tent uses your device region—not your account or GPS—to pick the crisis number. In the United States and Canada, Hotline opens the dialer for 988 (988 Suicide & Crisis Lifeline).

01
988
When your device region is US or CA and calling is available, Hotline prepares a call to 988—the three-digit Suicide & Crisis Lifeline shared by both countries in the current app configuration.
02
Call or text 988
The national line accepts calls and texts to 988 in the US. Red Tent opens the phone dialer; texting still happens in your Messages app if you prefer text.

When the app cannot place a call

If your device region is outside the countries Red Tent has configured—or calling is unavailable—you see an in-app alert instead of the dialer.

01
Crisis Support
The alert title reads Crisis Support. Tap OK to dismiss it.
02
Fallback message
The message suggests calling 988 in the US or searching for crisis hotline or suicide prevention in your country—use official local crisis or emergency services for where you are right now.
🔒Outside US and Canada, do not wait on the app if you need help immediately. Use local emergency or crisis services. Hotline placement in Resources is the same worldwide; only the auto-dial number changes by region.

Other crisis surfaces in the app

Hotline on the Resources header is the consistent crisis dial path across Education, Research, Toolkit, and App. A few other screens mention crisis support without replacing Hotline.

  • Community — see Community safety for publish-time checks, Report, and Block.
  • Safety Plan — in the crisis section of Self-Care + Safety Plan, a pink card references 988 Suicide & Crisis Lifeline (US) as a reminder. That card is informational; Hotline on Resources still opens the dialer. See Building your Safety Plan for editing your plan.
  • Toolkit — Breathe and Grounding live under Toolkit; see Toolkit overview for how those tools fit alongside Hotline on the same Resources screen.

What this article does not cover

  • Browsing or searching App help articles — see Browsing App help.
  • Emailing Red Tent about app bugs — see Getting more help.
  • Community safety — publish-time checks, Report, and Block in the feed.
  • A tour of every Resources sub-tab — see Resources tab overview.
✦Bookmark this article from Resources → App if you want a reminder of where Hotline lives. You do not need to open App help to use Hotline—tap it directly from any Resources sub-tab.