Your notes go to the team through Contact Support in Settings—confusing screens, bugs, praise, and small fixes welcome. Community is for peer support, not product email.
🔒If you need urgent mental-health support, do not wait for an email reply. Tap Hotline on the Resources header or open Crisis hotline under App help. Contact Support is for app questions only.
Good reasons to email
- A screen was confusing, slow, or did something you did not expect.
- You want to report a bug after trying the matching troubleshooting article.
- You have a short suggestion for tracking, Reports, Resources, or Community.
- You want to tell us a feature helped your routine—positive notes are useful too.
Try troubleshooting first
Sync, iCloud, missing data, and export failures are covered under Resources → App → Troubleshooting & Support. Check Getting more help for the full list before you write—replies are faster when you name what you already tried.
Contact Support in Settings
Red Tent does not have a separate Support tab. Open Settings from Home, scroll to Support & Info, and tap Contact Support.
01
Home
On the Home tab, tap the gear icon in the date header.
02
Support & Info
Scroll past Your Data to Support & Info—below notifications and app preferences.
03
Contact Support
Tap Contact Support. Mail opens addressed to support@redtentpmdd.com. There is no in-app chat or support web page for this row.
04
Send
Write what you expected, what happened, and which tab or screen you were on.
What helps us reply
- Add a screenshot if something looks wrong on screen.
- Include your app version from Settings → About when reporting a bug.
- Do not send passwords, Apple ID codes, full medical records, or someone else’s personal information.
- One topic per email is easier to track than a long combined list.
✦For a formal feature idea with a subject-line template, open Request new feature in this Red Tent PMDD section. For account, privacy, or sync issues that troubleshooting did not fix, see Getting more help.